IV.AI's success has been featured in 100s of articles. Here are some of the best:
Because AI can help expose truth inside messy data sets, it’s possible for algorithms to help us better understand bias we haven’t already isolated
... those accounts posted a surge of tweets calling for violence and civil war that garnered more than 112 million impressions
Of course, grooming your bot to serve customers requires front-end data but you can get started with a human-chatbot hybrid.
Machine learning isn’t naturally bias. Machine learning does the thing that you tell it to do
They had used machine learning to automate 96% of customer service interactions.
The AI understands both various prompts and also questions typed by the user, creating a more natural back-and-forth between human and bot.
... the AI is able to cut customer service resolution time from 16 minutes down to 2 minutes
It’s about asking the right questions, running the right algorithms based on the data, and using a hybrid approach to machine learning that offers new insights...
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