Aeromexico

96% automation of customer service

IV.AI created a customized AI system using machine learning to achieve 96% automation of customer service as announced at f8 2017. This was the first time that AI-powered research and development led to a live model which substantially increased revenue while decreasing cost. The high degree of accuracy was achieved because of ideation, creation, and a flawless collaboration of Aeromexico, Yalo Bot Platform, and IV.AI.


96%
automation of customer service based on custom model
10X
increased engagement via WhatsApp VS other channels
2:40
mins to solve a customers problem vs 16 mins without AI

Get in touch

IV.AI makes it easy for every company to become an AI company. Get in touch to see success metrics, live AI you can test, and let us help guide you through your AI engagement.

Francisco Brito
Chief Product Officer