Aeromexico

96% automation of customer service using a customized neural network

IV.AI created a customized AI system using machine learning to acheive 96% automation of customer service as announced at f8 2017. This was the first time that an AI powered research, development, and live AI model has publically substantially increased revenue while decreasing cost. The high degree of accuracy was achieved because of ideation, creation, and a flawless collaboration of Aeromexico, Yalo Bot Platform, and IV.AI.


96%
automation of customer service based on custom model
10X
increased engagement via Whatsapp VS other channels
2:40
mins to solve a customers problem vs 16 mins without AI

Speak to the team

Get in touch with the team - we'd love to take you through our platform and case studies. We builds customizable AI to drive knowledge from noisy spaces such as online retail, customer care, and social media. See why some of the largest companies in the world work with IV.AI.

Neil Stubbings
Chief Revenue Officer