Aeromexico

96% automation of customer service using a customized neural network

IV.AI created a customized AI system using machine learning to acheive 96% automation of customer service as announced at f8 2017. This was the first time that an AI powered research, development, and live AI model has publically substantially increased revenue while decreasing cost. The high degree of accuracy was achieved because of ideation, creation, and a flawless collaboration of Aeromexico, Yalo Bot Platform, and IV.AI.

96%
automation of customer service based on custom model
10X
increased engagement via Whatsapp vs all other marketing channels
2:40
minutes to solve a customers problem vs 16 minutes without AI

Speak to the team

Get in touch to learn how IV.AI can help you engage, understand and serve your customer. The IV.AI team builds customizable AI to drive knowledge from noisy spaces such as online retail, customer care, and social media. See why some of the largest companies in the world work with IV.AI to drive meaningful results.

Neil Stubbings
Chief Revenue Officer