Aeromexico

96% automation of customer service

IV.AI created a customized AI system using machine learning to achieve 96% automation of customer service as announced at f8 2017. This was the first time that AI-powered research and development led to a live model which substantially increased revenue while decreasing cost. The high degree of accuracy was achieved because of ideation, creation, and a flawless collaboration of Aeromexico, Yalo Bot Platform, and IV.AI.


96%
automation of customer service based on custom model
10X
increased engagement via WhatsApp VS other channels
2:40
mins to solve a customers problem vs 16 mins without AI

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Neil Stubbings
Chief Revenue Officer