Estée Lauder

Discover the catalogue via conversational search

The iconic Estée Lauder cosmetics brand Smashbox came to IV.AI looking for a unique way to engage their users and for them to have more fun with their already playful brand. Together we decided a Facebook Messenger Bot would be an interesting way to show their users new products, while easily discovering the products with free text search the way you would talk to a beautician, trying on the products and sharing the results with friends and followers.


Screenshot: Smashbox
Smashbox Store Locator

With this bot we’re going to get all this insight; what kind of looks they want and when. All that information we get will shape our content.

Sarah Mold - Smashbox

Get in touch

IV.AI makes it easy for every company to become an AI company. Get in touch to see success metrics, live AI you can test, and let us help guide you through your AI engagement.

Francisco Brito
Chief Product Officer