CX

Welcome to the industry leading AI platform that unlocks the value in business conversations across the public internet.

The CX Soluation via The AI Platform unlocks the signal from every customer engagement to inform business insights.

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Training Modules

Great AI requires great training and IV.AI takes every precaution necessary to ensure that your insights have the highest accuracy. This is achieved with an AI trained on billions of data points, an offline environment used to tag, test, and refine so you can search the AI, train no-code models, and make better informed decisions.

CRM Platform

An easy to use and intuitive AI that makes your CRM smarter and simplifies content updates, team workflow sharing, and approvals. Non-technical teams can modify their own AI with a framework robust enough to scale up to billions of records, localized to all the major global languages.

Analytics Engine

Showcasing all the insights from every concept and conversation to drive recommendations, segmentation, automation, and validation. The AI Platform also delivers data via APIs and human-readable insights, enabling your team to search the AI or simply ingest classified data directly into your workflow. The insights are available in each local language to increase performance for global markets.

Framework for Success

IV.AI outperforms other AI approaches in one-to-one tests because the NLP has been trained on billions of engagements from the world's largest companies. Additionally, the NLP engine learns in the live environment having managed live conversations with +250 users per second.

Customer Segmentation

IV.AI’s platform provides customer insights and monitors movements in trends such as anomalies, evolving customer segments, and predicting customer behavior, and ensemble bias reduction. The AI platform informs the strategies that increase performance by supplementing traditional approaches with better segmented data.

AI Success Rate

AI is only as good as the training it receives and IV.AI has the industry leading success metric of 96% automation. The success rate is a testimate to teams of executives that have identified a problem inside of their organization they are trying to rectify and teaming up with the right AI. The pairing of problem solving with deep understanding of the space will drive the results that move enterprises forward.

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AI models for enterprise

More than 106,000 businesses rely on IV.AI’s team of AI engineers, strategists, and client success managers to help deliver cost reduction, business intelligence, and customer satisfaction. The AI product blends with historical infrastructure to add measurable value without friction. IV.AI superserve their customers who enjoy a scalable solution that has increased customer satisfaction scores from 1.6 to 4.8 and increased revenue by 15X while making it easy for all companies to become AI companies.

60%
Average Handling Time reduction
96%
Automation of customer care channels
300%
Improvement in customer care scores

Lower Attrition Rate

Happier customers + happier employees. Monotonous tasks is one of the biggest reasons that employees leave their customer service careers. Agents feel they spend too much time on mundane routines and not enough time working on more important tasks. The AI Platform eliminates these repetitive tasks to improve employees’ morale and help them focus on tasks that offer more job satisfaction. This also improves overall company performance as employees become enthusiastic about working for a company that embraces technological advancements.

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Get in touch

IV.AI makes it easy for every organization to benefit from AI to drive more meaningful insights. Get in touch to see more success metrics, play with live data you can test, and let the experienced team inspire your scalable AI journey.

Francisco Brito
Chief Product Officer