Customer Service

Welcome to the world’s leading AI for the customer service. The AI Platform from IV.AI hooks into heritage products to add the benefits of AI for every engagement via voice, chat, social, and email. IV.AI works in +150 languages with companies including Toyota, Aeromexico, Netflix, Facebook, Time Warner, British Telecom, Capital One, and Unilever.

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Training Modules

Good AI requires great training and IV.AI takes every precaution necessary to ensure that your AI is performing perfectly. This all starts with great training modules. An offline environment used to tag, test, and tweak the AI so you can start with secure automation and/or analytics.

CMS Platform

An easy to use and intuitive CMS that simplifies content updates, team workflow sharing, and approvals. Non-technical teams can modify the customer experience live with a framework robust enough to scale up to tens of millions of conversations per channel per day in +150 languages.

Analytics Engine

Showcasing all the conversations and insights from every customer, automation, or live agent engagement. Now you are informed from one single view that delivers the highlights and helps you navigate entire segments or unique conversations at anytime via desktop or the easy to navigate mobile view.

Messaging Framework for Success

If a customer has a question and you answer it right away the customer converts 50% better. This is driven by convenience and accessibility but it translates to a lot of call interaction volume. Now you can make customers happy while deflecting calls. Adding AI to the omnichannel mix can fully automate large segments of conversations, help with mundane tasks, or add a layer of analytics that drives better performance across the board at the contact centers.

Customer Lifetime Value

IV.AI’s platform provides customer insights that drive important insights for the business such as emerging trends, important customer segments, and predicting customer needs before they arise. This drives success metrics for Customer Lifetime Value alongside supplemental revenue increases and increased average order size. The AI platform informs the strategies that attracts and retains the most valuable customers while attempting to convert new unknown customers into known entities.

AI Success Rate

AI is only as good as the training it receives and IV.AI has the industry leading success metric of 96% automation. The success rate is a testimate to teams of executives that have identified a problem inside of their organization they are trying to rectify and teaming up with the right AI. The pairing of problem solving with deep understanding of the space will drive the results that move enterprises forward.

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AI models for enterprise

More than 106,000 businesses rely on IV.AI’s team of AI engineers, strategists, and client success managers to help deliver cost reduction, business intelligence, and customer satisfaction. The AI product blends with historical infrastructure to add measurable value without friction. IV.AI superserve their customers who enjoy a scalable solution that has increased customer satisfaction scores from 1.6 to 4.8 and increased revenue by 15X while making it easy for all companies to become AI companies.

60%
Average Handling Time reduction
96%
Automation of customer care channels
300%
Improvement in customer care scores

Lower Attrition Rate

Happier customers + happier employees. Monotonous tasks is one of the biggest reasons that employees leave their customer service careers. Agents feel they spend too much time on mundane routines and not enough time working on more important tasks. The AI Platform eliminates these repetitive tasks to improve employees’ morale and help them focus on tasks that offer more job satisfaction. This also improves overall company performance as employees become enthusiastic about working for a company that embraces technological advancements.

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Get in touch

IV.AI helps you make the most of AI with a model designed to drive meaningful results.

Francisco Brito
Chief Product Officer