Deep Social Listening
Welcome to the product that offers meaningful insights from social listening going beyond statistics of keywords and hashtags. The AI Platform's Deep Social Listening Add-on hooks into confusing data from blogs, chat, marketing messaging, and social data. Deep Social Listening has been trained in +150 languages globally to make sense of tricky language understanding for companies including Toyota, Aeromexico, Netflix, Facebook, Time Warner, Capital One, and Unilever.
IV.AI have developed specific models which can linguistically know when concepts inside of datasets are out of the ordinary, with this technology IV.AI offers deep insights into anomalous information that is important in the live environment.
NLP Driven Personas
IV.AI uses advanced linguistic techniques to identify and categorize customers into cohorts and store all the data back to any CRM. This helps drive deeper understanding of the customer across every channel and ensures businesses are able to make the most of all the data available.
Showcasing all the conversations and insights from every customer, automation, or live agent engagement. The AI Platform keeps businesses informed from one single view that delivers the highlights and helps navigate entire segments or unique conversations at any time via desktop or the easy to navigate mobile view.
Social Listening with AI
IV.AI has developed advanced techniques to monitor and analyze your social media on your behalf and gives you deep insights into what is going on with your customers.
Get in touch
IV.AI makes it easy for every company to become an AI company. Get in touch to see success metrics, live AI you can test, and let us help guide you through your AI engagement.
Chief Product Officer